NabuDesk turns your Telegram business account into a smart support desk — instant on-brand replies, a CRM that remembers every customer, AI voice calls, and in-chat identity verification. One simple dashboard for everything.
NabuDesk Assistant
online
Hi! Do you ship to Berlin, and how long does it take?
Yes — we ship to Berlin in 2–4 business days. 🚚 Want me to start an order for you?
Perfect, yes please.
One assistant, every channel your customers use
Everything in one place
From the first message to a verified, paying customer — NabuDesk automates the whole journey.
Connect a Telegram Business account and let NabuDesk answer customers instantly with human-like, on-brand replies — day and night.
Define keyword rules (exact match or contains) that fire the right pre-set answer the moment a customer mentions them.
Every conversation is remembered. Build a rich profile and history for each customer so replies are always in context.
An intelligent voice agent picks up phone calls for each business, answers questions and stays online around the clock.
Run identity-verification flows right inside Telegram with a dedicated KYC bot — collect, review and approve, securely.
Manage products and stock for every business from one place, so your assistant can sell with accurate, live information.
Meet customers where they are
Your assistant lives inside Telegram for messaging and answers the phone with NabuVoice. The same knowledge powers both, so every customer gets a consistent, accurate answer.
Instant, on-brand answers with smart keyword rules and full chat memory.
A voice agent that greets callers, answers FAQs and is always online.
Onboard and verify customers without leaving Telegram — collect documents, review and approve in your dashboard.
Up and running in minutes
Add your business details and choose the tone your assistant should use.
Send the generated connection message from your Telegram business account.
Add keywords and ready answers — your AI starts handling conversations instantly.
Built for growing teams
Manage multiple businesses side by side, keep an eye on questions the bot couldn’t answer, and switch the whole experience between English, Persian and Arabic.
24/7
Always-on AI agents
3
Languages built in
2
Channels: chat & voice
3
Businesses on Organization
Clear pricing, clear limits
Software, implementation and variable usage are shown separately. You always know what is included and what can create an extra charge.
Prices exclude 5% VAT where legally applicable, and exclude usage beyond the included AI, Voice and KYC credit.
Organizational contract
Includes implementation planning, data onboarding within the agreed scope, two training sessions and business-hours support. The signed statement of work is the final scope.
Best organizational value
Implementation and onboarding
2,200.000 ر.ع.
Annual software subscription
3,300.000 ر.ع.
The annual contract is effectively 275.000 ر.ع. per month. A flexible month-to-month contract is 330.000 ر.ع. per month.
5,500.000 ر.ع. for the first year
Request a formal proposalVariable-cost services are never sold as unlimited. NabuDesk plans include a monthly credit; usage above it is visible and billed separately.
Overage is priced at provider cost plus a 50% managed-service margin, unless the signed order form states a fixed prepaid rate.
Enterprise / On-Premise normally starts at 3,500.000 ر.ع.–6,000.000 ر.ع. implementation and 350.000 ر.ع.–600.000 ر.ع. per month, after security, integration and support scope review.
SLA
Standard support hours are Sunday–Thursday, 09:00–17:00 (Asia/Muscat). P1 monitoring is 24/7 only where the Enterprise order form explicitly includes it.
| Support tier | Monthly uptime target | P1 initial response | P2 initial response |
|---|---|---|---|
| Standard | 99.5% | 4 business hours | 1 business day |
| Priority | 99.9% | 2 business hours | 4 business hours |
| Organization | 99.9% | 1 business hour | 4 business hours |
| Enterprise | 99.95% | 1 hour, 24/7 | 4 hours, 24/7 |
P1: Production is unavailable or a security incident prevents core use with no reasonable workaround.
P2: A major feature is materially impaired, but core service remains available or a workaround exists.
Availability excludes announced maintenance, customer systems, internet carriers, force majeure and third-party Telegram, AI, telephony or KYC provider outages.
For a signed SLA, monthly availability below the applicable target qualifies for a 5% credit of that month’s platform fee; below 99.0% qualifies for 10%. Credits are capped at 10%, must be requested within 15 days of the report, and do not apply to excluded events. Enterprise terms may replace this schedule.
Set up your first business in minutes and watch NabuDesk handle conversations, calls and verification for you.